Terms & Conditions – Sugarless Australia | Website Use & Legal Policy
Effective Date: 27 May 2026
These Terms & Conditions (“Terms”) govern your use of the Sugarless Australia website and the purchase of products from Sugarless Australia.
This website is operated by Sugarless Australasia Pty Ltd (ABN 42 663 496 982) (“Sugarless”, “we”, “us”, or “our”).
Registered Address:
6 Coronation Ave, Kings Park NSW 2148 Australia
Contact Email:
info@sugarlessaustralia.com
By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms.
1. Website Use
By using this website, you confirm that you:
- are at least 18 years of age or otherwise have legal capacity to enter into a binding agreement;
- provide accurate, current, and complete information;
- will use this website only for lawful purposes; and
- will not misuse, interfere with, disrupt, scrape, copy, automate access to, or attempt unauthorised access to any part of this website or its systems.
We reserve the right to restrict, suspend, or terminate access where these Terms are breached.
2. Product Information
We make reasonable efforts to ensure that product descriptions, ingredients, nutritional information, pricing, availability, and product imagery are accurate at the time of publication.
However:
- occasional errors or omissions may occur;
- product packaging, appearance, and labelling may vary from images shown;
- product availability may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions at any time.
3. Health Disclaimer
Information provided on this website is for general informational purposes only and should not be relied upon as medical, nutritional, or healthcare advice.
Sugarless products are food products intended for general consumption and are not intended as therapeutic goods, medicines, or medical treatments.
They are not intended to diagnose, treat, cure, or prevent any disease.
Customers should consult a qualified healthcare professional before making dietary changes or using our products, particularly if pregnant, breastfeeding, taking medication, managing a medical condition, or where specific dietary requirements apply.
Individual responses to food products and ingredients may vary.
4. Orders
All orders are subject to acceptance and product availability.
We reserve the right, in our sole discretion, to:
- refuse or cancel any order;
- limit quantities purchased;
- reject orders suspected of fraud, misuse, or unauthorised resale;
- cancel orders affected by pricing, stock, product description, or technical errors.
If payment has already been processed for a cancelled order, a refund will be issued to the original payment method.
5. Pricing & Payment
All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Prices may change without notice.
We reserve the right to correct pricing inaccuracies, typographical errors, promotional errors, or system issues at any time.
Payment must be received in full before dispatch.
Payments are processed via third-party providers. We do not store complete payment card details.
6. Promotional Offers
From time to time, we may offer promotional discounts, coupon codes, or special offers.
Unless otherwise stated:
- promotions cannot be combined;
- offers may exclude certain products;
- promotions may be withdrawn or amended at any time;
- offers cannot be applied retrospectively after purchase.
7. Shipping
We currently ship within Australia and New Zealand.
Estimated delivery timeframes are indicative only and not guaranteed.
We are not responsible for delays caused by:
- courier delays;
- customs processing;
- supply chain disruption;
- weather events;
- strikes;
- circumstances outside our reasonable control.
Risk in products passes to you once products are delivered to the delivery address provided in your order.
Customers are responsible for ensuring shipping details are accurate at checkout.
8. Returns & Refunds
We comply with the Australian Consumer Law.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or other applicable laws.
Change of Mind Returns
We accept returns for unopened and unused products within 14 days of delivery.
To qualify:
- products must be sealed, unused, and in original condition;
- proof of purchase must be provided.
Customers are responsible for return shipping costs for change-of-mind returns.
Faulty, Damaged, or Incorrect Products
If a product arrives faulty, damaged, or incorrect, please contact:
Where required under Australian Consumer Law, we will provide an appropriate remedy, including replacement, repair, refund, or other lawful remedy.
Where required under the Australian Consumer Law, reasonable return shipping costs for faulty, damaged, or incorrect products will be covered by us.
9. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
10. Customer Accounts
Where customer accounts are available, you are responsible for maintaining confidentiality of your login credentials and for activity conducted under your account.
We reserve the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.
11. Intellectual Property
All website content, including text, product descriptions, nutritional information, branding, logos, images, graphics, packaging designs, website layout, and related materials, is owned by or licensed to Sugarless Australasia Pty Ltd and protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, transmit, display, commercially exploit, scrape, extract, or otherwise use any website content without prior written consent.
You must not use automated tools, bots, scraping technology, or data mining tools to access or extract website content without written permission.
12. Third-Party Services
This website may integrate with or link to third-party platforms or services, including payment gateways, analytics tools, and social media services.
We are not responsible for third-party content, privacy practices, availability, or operations.
Use of third-party services may also be subject to their own terms.
13. Limitation of Liability
To the maximum extent permitted by law, and subject to the Australian Consumer Law, Sugarless Australasia Pty Ltd excludes liability for indirect, incidental, consequential, or special loss or damage arising from use of, or inability to use, this website.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law or other applicable laws.
14. Website Availability
We do not guarantee uninterrupted, secure, or error-free website access.
We may modify, suspend, restrict, or discontinue website functionality at any time without prior notice.
15. Force Majeure
We are not liable for delay or failure to perform obligations where caused by circumstances beyond our reasonable control, including:
- natural disasters;
- pandemics;
- cyber incidents;
- strikes;
- transport disruption;
- supply shortages;
- governmental actions.
16. Privacy
Your use of this website is also governed by our Privacy Policy.
17. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Any disputes arising in connection with these Terms or this website are subject to the exclusive jurisdiction of the courts of New South Wales.
18. Updates to These Terms
We may update these Terms from time to time.
Changes become effective upon publication on this website.
Continued use of the website constitutes acceptance of updated Terms.