Shipping policy

Shipping Policy

We’re excited to get your order to you as quickly as possible 🚚

Processing Times

All orders are processed within 1 - 3 business days (excluding weekends and public holidays).

Once your order has been packed and shipped, you’ll receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • Standard Shipping (Australia): 2 - 8 business days
  • Express Shipping (Australia): 1 - 4 business days

Please note that delivery times are estimates and may vary depending on your location and the carrier.

International Shipping

We currently do not ship internationally.

Order Tracking

Once your order is shipped, you’ll receive a tracking link via email so you can follow your delivery every step of the way.

Delays

While we do our best to get your order to you on time, delays can occasionally occur due to:

  • Postal carrier issues
  • High demand periods
  • Public holidays

We appreciate your patience if this happens 💛

Incorrect Addresses

Please make sure your shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Lost or Missing Parcels

If your order hasn’t arrived within the expected timeframe, please contact us at info@sugarlessaustralia.com and we’ll look into it for you.

Questions?

If you have any questions about shipping, feel free to reach out anytime at info@sugarlessaustralia.com  we’re always happy to help!